Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.
What is social media's role in customer service? Print
Created by: Qmedia Media
Modified on: Thu, 18 Feb, 2021 at 10:11 AM
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